BlackBerry users have been cut off from online services again today, after RIM, the Canadian firm behind the smartphone brand, said it had fixed the problems that caused an outage on Monday that lasted up to 20 hours.
Users have once again taken to Twitter to vent their frustration, with many pledging to switch to an iPhone or Android device.
A spokesman for RIM declined to comment on the latest technical failure, which struck at around 1PM.
It followed a statement by the firm on its official Twitter account this morning that said “BlackBerry services have been restored”.
Once again users across Europe, the Middle East and Africa have been affected. All three regions are served by a RIM data centre in Slough, Berkshire.
A spokesman for the mobile network O2 said its BlackBerry users were unable to access the internet, or sent emails or BBM instant messages.
The Bahraini network Batelco confirmed the renewed problems via Twitter.
“Bahrain is experiencing service difficulties with Blackberry,” it said.
“RIM is currently working on solving the issue. Sorry for the inconvenience.”
Bob Collymore, of the Kenyan network Safaricom, said: “RIM has advised us that the BlackBerry service in EMEA is down again.
“They are working to fix it but not sure when solution will be found.”
The latest crash appeared to be the last straw for many users.
Rob Flello, the Labour MP for Stoke-on-Trent South, said: “Blackberry stopped working again – looks like I will be trading it in for an iPhone!!”
RIM has also been criticised for its public response to the failures. It only acknowledged the yesterday’s crash after users had been without services for several hours and it has made no statement on the cause.
The Telegraph
Leave a Reply