ANNOYING HELP DESK RESPONSES SHOW THAT USERS AREN'T THE ONLY DUMMIES
(From Info World, June 10 1996: (by Ed Foster))
- You say your computer won't turn on? Have you run scandisk?
- I think you should reinstall everything and try again. Call back if it still doesn't work.
- Don't worry about it, it is fixed in the next release.
- I don't know how to fix that. I recommend you reformat the drive.
- I can't tell you what that error message means. It is confidential information.
- It can't be fixed, it is hard-wired into the software.
- I don't care how technical you are. We have to go through my checklist. First, are you sure the PC is plugged in?
- Remote user: My modem doesn't work. Help desk: Sorry we are not allowed to help remote users over the phone. Please send a message regarding to your problem via e-mail.
Sent by: Bulent Catay <catay@mail.grove.ufl.edu>