Jul 21 2008 By Tim Lewis<\/p>\n
AN AIRPORT mix-up lead to a family boarding the wrong plane and taking a 12-hour round trip to Turkey.<\/p>\n
The couple and daughter, from Llanishen in Cardiff, were supposed to be spending seven days in Lanzarote this week.<\/p>\n
But at the Thomson check-in desk at Cardiff Airport they were given the wrong boarding passes and sent to the wrong departure gate.<\/p>\n
They boarded a flight \u2013 thinking they were going to the Spanish island \u2013 but soon found themselves in Bodrum Airport, Turkey.<\/p>\n
Charlie Coray, 47, said: “We checked our suitcases in and were handed back some boarding cards and told which gate to go to.<\/p>\n
“At 5am on a Sunday morning all you do is make sure your boarding passes are safe in your pocket and you are going to the correct gate.<\/p>\n
“We just presumed we had been given the right boarding passes and told the right gate, just like anyone else would.”<\/p>\n
Mr Coray said there was nothing to indicate where the flight was heading and the family immediately all fell asleep when on board.<\/p>\n
The first they knew of the problem was when they woke up as the plane was landing.<\/p>\n
He added: “Everyone just started to panic. The stewards were all running around trying to work out what had gone wrong.<\/p>\n
“From then on we were just totally shell-shocked.<\/p>\n
“It was chaos. Our daughter was getting upset and we were trying to find people in the airport who spoke english to explain what happened.”<\/p>\n
The Corays had to get the same plane back to Cardiff and last night stayed in a hotel while the company involved tries to arrange an alternative.<\/p>\n
A spokesman for Servisair, the company who dealt with the check-in and gate boarding for Thomson, said: “We apologise profusely for the error and we are doing everything we can to try and get the family to where they want to be.<\/p>\n
“Slip ups at the check in desk such as this are a very rare occurrence and we do not want this sort of thing to happen again.”<\/p>\n
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